Order Status
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status. We'll also send you a shipping confirmation email when your order ships, including the tracking number.
How do I change quantities or cancel an item in my order?
Please contact us if you need to make changes to your order. Please note we are not able to make changes once an order has begun processing or has shipped.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to check your orders status. We'll also send you a shipping confirmation email when your order ships, including the tracking number.
My order never arrived.
Click the "My Account" link at the top right hand side of our site to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My Account
How do I create an account?
Click the Register link in the upper right hand side of our website. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account" link in the upper right hand side of our site to edit your address(es) or change your password.
How much is my shipping?
Shipping is free via U.S. Priority Mail. Typical arrival time is 3-5 business days.
I forgot my password.
Click the Sign In link in the upper right hand side of our website. Under the login box you'll see a link that says "Forgot your password?" That link will send an email to you with your password.
How do I return my product?
Please contact us for assistance with returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
We offer a 30 day money back guarantee on all of our products. Please contact Customer Care to initiate a return.
When will my order ship?
All orders received before 6:00pm EST on weekdays ship the same day. Orders placed after 6:00PM will ship the next business day. Orders placed on Saturday, Sunday, or postal holidays will ship the next business day.
International Shipping
Do you ship to my country?
We currently only ship to the United States.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. We use https protocol for security.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
How do I find my product?
To find the product(s) you're looking for, you may use the navigation menus on the top or bottom of our website, or type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top and bottom of our website. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Additional Support
How do I contact you?
Please click here for our company contact information.